Statement 1. Patients are treated with dignity, kindness, compassion, courtesy, respect, understanding and honesty.
Statement 2. Patients experience effective interactions with staff who have demonstrated competency in relevant communication skills.
Statement 3. Patients are introduced to all healthcare professionals involved in their care, and are made aware of the roles and responsibilities of the members of the healthcare team.
Statement 4. Patients have opportunities to discuss their health beliefs, concerns and preferences to inform their individualised care.
Statement 5. Patients are supported by healthcare professionals to understand relevant treatment options, including benefits, risks and potential consequences.
Statement 6. Patients are actively involved in shared decision making and supported by healthcare professionals to make fully informed choices about investigations, treatment and care that reflect what is important to them.
Statement 7. Patients are made aware that they have the right to choose, accept or decline treatment and these decisions are respected and supported.
Statement 8. Patients are made aware that they can ask for a second opinion.
Statement 9. Patients experience care that is tailored to their needs and personal preferences, taking into account their circumstances, their ability to access services and their coexisting conditions.
Statement 10. Patients have their physical and psychological needs regularly assessed and addressed, including nutrition, hydration, pain relief, personal hygiene and anxiety.
Statement 11. Patients experience continuity of care delivered, whenever possible, by the same healthcare professional or team throughout a single episode of care.
Statement 12. Patients experience coordinated care with clear and accurate information exchange between relevant health and social care professionals.
Statement 13. Patients’ preferences for sharing information with their partner, family members and/or carers are established, respected and reviewed throughout their care.
Statement 14. Patients are made aware of who to contact, how to contact them and when to make contact about their ongoing healthcare needs.
Steve Turner 16/6/15