At Care Right Now we deliver service development, education and learning.
We believe in collaborative and inclusive working, spanning hierarchies and traditional boundaries.
All our work is underpinned by our core values and we invite you to hold us to account to deliver these.
We are keen to engage with organisations in service redesign and development and offer a unique approach which includes:
- Robust stakeholder mapping and engagement prior to deciding on options
- Pro-active involvement of users of services
- Educational outreach / academic detailing
- A strengths based approach which ensures best practices are spread, and we don’t reinvent the wheel
- Avoidance of design by committee
- Innovative approaches to gaining agreement across sectors and professional groups
- Avoidance of jargon, and the ability to ‘translate’ the language used by different professional groups
- Avoidance of unnecessary ‘tick box’ exercises
- An approach to engagement which cuts across hierarchies and prioritises quality and safety
Our Approach to Delivering Quality Through Engagement
The Berwick Review recommendations can be implemented most effectively by engaging users of services and staff. All our projects are guaranteed to be delivered in this way:
The Approach comprises:
- A focus on the patients’ journey not on individual providers
- Building on existing strengths and expertise, not reinventing the wheel
- Supports and nurtures excellence through mentoring and reflective practice
- Comfortable with ambiguity
- Based on the IHI model for change but is not confined to one approach alone
- Meaningful patient and public involvement (avoiding tokenism)
- Guaranteed transparency and openness, absolutely no secrets
- Sharing draft information throughout the project to promote ownership
- Working ‘bottom up’ and ‘top down’, spanning boundaries & developing bridging roles
- Positive risk taking encouraged and supported
- Key messages made explicit, even if they can be uncomfortable
- Avoidance of all unnecessary jargon
- Not scared to highlight inefficient practices or poor performance and help resolve associated problems
- Focus on enabling organisations to deliver, rather than dependency on the contractor
Deliverables include:
- No separate project meetings or committees
- Short (A4 one side) project documents
- Identification and appropriate engagement of ALL stakeholders
- Clear document control
- Concise on-line project information and resources
- Innovative motivational tools to engage staff and users of services
- Uses PRINCE where appropriate, but removes ALL unnecessary bureaucracy from the process
- Benefits expectation realisation exercises built in to projects
- Before and after audits and use of action research
- Plaudits and complaints encouraged as these offer a valuable opportunity to change and improve
- Employs a wide range of learning methods and materials to suit all
- Clear escalation procedures
- Policies, practice, feedback and guidelines inextricably linked to learning
- Bringing Action Learning to life
Read Steve’s blog on ‘Culture and Leadership in Health: Three steps to safer care’
Benefits of this approach (from customer feedback):
‘Steve demonstrates a high level of both personal and professional integrity. His clarity on work tasks (has) led to the deadline completion of a huge project…’
‘Steve has worked with the most difficult to engage mental health clients, he has been instrumental in developing new and effective treatment options for clients which have reaped amazing results’
‘Steve is an excellent consultant and manager who brings out the pertinent issues and challenges in a clear and robust manner. He always delivers on time and within budget’.
Steve Turner is a NICE Medicines and Prescribing Centre Associate.
Steve Turner Innovations CIC is a Chapter of the Institute for Healthcare Improvement
