Care Right Now

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The Care Right Now approach to engagement and leadership

 

We believe in collaborative and inclusive working, spanning hierarchies and traditional boundaries.

At Care Right Now we deliver service development, education and learning.

We are keen to engage with organisations in service redesign and development and offer a unique approach which includes:

  • Robust stakeholder mapping and engagement prior to deciding on options
  • Pro-active involvement of users of services
  • Educational outreach / academic detailing
  • A strengths based approach which ensures best practices are spread, and we don’t reinvent the wheel
  • Avoidance of design by committee
  • Innovative approaches to gaining agreement across sectors and professional groups
  • Avoidance of jargon, and the ability to ‘translate’ the language used by different professional groups
  • Avoidance of unnecessary ‘tick box’ exercises
  • An approach to engagement  which cuts across hierarchies and prioritises quality and safety

Our Approach to Delivering Quality Through Engagement

The Berwick Review recommendations can be implemented most effectively by engaging users of services and staff. All our projects are guaranteed to be delivered in this way:

The Approach  comprises:

  • A focus on the patients’ journey not on individual providers
  • Building on existing strengths and expertise, not reinventing the wheel
  • Supports and nurtures excellence through mentoring and reflective practice
  • Comfortable with ambiguity
  • Based on the IHI model for change but is not confined to one approach alone
  • Meaningful patient and public involvement (avoiding tokenism)
  • Guaranteed transparency and openness, absolutely no secrets
  • Sharing draft information throughout the project to promote ownership
  • Working ‘bottom up’ and ‘top down’, spanning boundaries & developing bridging roles
  • Positive risk taking encouraged and supported
  • Key messages made explicit, even if they can be uncomfortable
  • Avoidance of all unnecessary jargon
  • Not scared to highlight inefficient practices or poor performance and help resolve associated problems
  • Focus on enabling organisations to deliver, rather than dependency on the contractor

Deliverables include:

  • No separate project meetings or committees
  • Short (A4 one side) project documents
  • Identification and appropriate engagement of  ALL stakeholders
  • Clear document control
  • Concise on-line project information and resources
  • Innovative motivational tools to engage staff and users of services
  • Uses PRINCE where appropriate, but removes ALL unnecessary bureaucracy from the process
  • Benefits expectation realisation exercises built in to projects
  • Before and after audits and use of action research
  • Plaudits and complaints encouraged as these offer a valuable opportunity to change and improve
  • Employs a wide range of learning methods and materials to suit all
  • Clear escalation procedures
  • Policies, practice, feedback and guidelines inextricably linked to learning
  • Bringing Action Learning to life

Benefits of this approach (from customer feedback):

‘Steve demonstrates a high level of both personal and professional integrity. His clarity on work tasks (has) led to the deadline completion of a huge project…’

‘Steve has worked with the most difficult to engage mental health clients, he has been instrumental in developing new and effective treatment options for clients which have reaped amazing results’

‘Steve is an excellent consultant and manager who brings out the pertinent issues and challenges in a clear and robust manner. He always delivers on time and within budget’.  

Click here for our blogs & publications

Steve Turner is Head of Medicines & Prescribing @MedicineGov #MedLearn

Contact: info@carerightnow.co.uk

 

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Sign up here to share best practice tips, and receive short messages, key information and links to help prevent re-inventing the wheel.

Tweets

'Too much information' -Dealing with information overload on #medicines ... youtu.be/u0v7UzgBJfA via @YouTube #medicines #prescribing #TeamPatient #MedEd #clinicaleducation

About 15 hours ago from @MedicineGovSte #MedLearn#TeamPatient#TeamCOVID19's Twitter via Twitter Web App

⏺️Guideline suggests asking #patients if they would like to record their consultations ⏺️ #TeamPatient #NICEGuidelines #TeamNHS #MedEd #clinicaleducation #wenurses #patient #health #healthcare #PatientExperience #patientengagement #share4safety youtube.com/clip/Ugk…

About 4 days ago from @MedicineGovSte #MedLearn#TeamPatient#TeamCOVID19's Twitter via Twitter Web App

'Participants Needed! Are you a social media user interested in #diabetes -related information?'... research on diabetes communication. #TeamPatient #TeamNHS #type1diabetes #type2diabetes twitter.com/Zhaozhan…

About 4 days ago from @MedicineGovSte #MedLearn#TeamPatient#TeamCOVID19's Twitter via Twitter Web App

▶️ELECTIVE CARE RECOVERY, TRANSFORMATION & INNOVATION 3-Year Delivery Plan 📺Programme Trailer bit.ly/elective_care… #ElectiveRecovery #ElectiveCare #ElectiveSurgery #NHSBacklog #NHSwaitingList #NHSInnovation #MedLearn #TeamSurgical #TeamSurgery #TeamNHS💙 #TeamPatient💚#NHS

About 6 days ago from @MedicineGovSte #MedLearn#TeamPatient#TeamCOVID19's Twitter via Twitter Web App

Clip from 'Shared decision making - 'It's my decision' #NICEGuideline 🩺Recommendations for organisations 🖼️ #medicines #prescribing #TeamPatient #TeamNHS #shareddecisionmaking #health #healthcare #leadership #clinicaleducation #MedEd youtube.com/clip/Ugk… via @YouTube

About 6 days ago from @MedicineGovSte #MedLearn#TeamPatient#TeamCOVID19's Twitter via Twitter Web App

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Want to make your life easier? Join our community of practice:

Sign up here to share best practice tips, and receive short messages, key information and links to help prevent re-inventing the wheel.

Connect With Us

Care Right Now

Company number: 07587531

Registered Office,

Bennett Jones & Co.,

Unit 22, Callywith Gate Industrial Estate,

Launceston Road,

Bodmin, Cornwall,

England, PL31 2RQ

E: info@carerightnow.co.uk

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