Handling concerns sensitively and effectively?
Really implementing Freedom To Speak Up
‘Boards must take responsibility for consulting with all staff and stakeholders…to develop a strategy for leadership and for creating a leadership culture that ensures effectiveness’ Michael West, Senior Fellow, Kings Fund 2014.
Evidence from the 2013 staff survey showed that 44% of staff who raised a concern never had any response.
‘Staff are the eyes and ears of the workplace and its’ important they are heard’ Health Service Journal 2014.
A workshop session, tailored to your needs, featuring real life speakers.
Delivered by Care Right Now (CIC) and people who have blown the whistle, including staff and citizen whistleblowers. The session will include real and fictitious case examples, which are worked through in a facilitated and safe environment. Looking at best practice and how things could have been handled better.
Following the session attendees will be able to:
- Describe the benefits to the organisation of supporting people who raise concerns
- Describe what this looks like in a positive culture
- Begin to identify their organisation’s strengths and areas for development
- To have a basic understanding and awareness of of cognitive dissonance and its effect on us all
- Ability to commence planning and monitor an effective approach to change practice / spread best practices
- Ability to explain and champion the link between freedom to speak up and patient safety, and communicate this robustly to staff, users of services and commissioners
- A basic understanding of how to identify and prevent bullying at all levels
The sessions are delivered by whistleblowers, from a social enterprise which is a chapter of the Institute of Health Care Improvement.
This service has been inspired by the Turn Up The Volume! Conference. Here’s a 3 minute summary of this ground breaking event:
For more information on tailoring the service to meet your needs, and the cost contact:
T: 01872 248 327 W: www.carerightnow.co.uk
We are happy to discuss other arrangements such as setting up wider group sessions, peer review groups and delivery programmes.
By: Steve Turner