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Changing mindsets and delivering safe care in Cornwall together. #devocornwall

March 20, 2017 By Steve Turner

We want the best health care system in the world, & the most efficient and effective system …

We have an opportunity to do things differently in Cornwall

How do we achieve this?

 

The challenges in Cornwall

There’s a huge amount going on with health and social care in Cornwall. Including the Sustainability and Transformation Plan [STP]; exposure of abuse and neglect in care homes; concerns over hospital closures, delayed discharges taking up hospital beds, and devolution of services on the way.

Although I have worked in health and care for over 30 years, I struggle to keep up with the issues and understand how services are organised.  This isn’t helped by the current polarisation of views.

On the one hand we have a big dose of NHS and Council ‘spin’, excessive bureaucracy and even bullying. On the other hand we have public concern, often expressed around specific issues, and sometimes based on unfounded rumours.

Neither of these positions are helpful, and neither represent the vast majority of people (public, staff and patients) who just want good services delivered by kind people who are open, accountable and transparent.

#devocornwall

We have a great opportunity now with the devolution of health and care services. This will be realised if we all build bridges, and transcend the usual hierarchical boundaries. We all need to listen and learn. Everyone, to coin an overused phrase, needs to step out of their comfort zones.

Why we need to think differently?

Several community hospitals are under threat of closure, leading to anger and dominating the headlines. Less attention is given to identifying and measuring the benefits, and any disadvantages of community hospitals. For example, can they be staffed adequately, bearing in mind this means Doctors, Nurses, Physiotherapists, Radiographers, Dieticians, Speech and Language Therapists, Social Workers etc.? Is home care a viable option for patients and carers?  Are there any creative options such as bringing back the old style ‘convalescence’? Is rural isolation and lack of public transport the major issue?

It’s becoming increasingly difficult to book a timely GP consultation. This has led to several inaccurate scare stories in the press about ‘cuts’ to face to face GP contacts. This needs deep thought as there are times when easy access to a GP on the ‘phone, or on-line, may actually be a better option. Access to health information from Community Pharmacies or in NHS run clinics in shopping centres, or better health information and advice available locally, may be more effective approach. Leaving GPs free to spend more time with those who need their help and expertise most.

It’s now widely accepted that the NHS and Social Care is underfunded. Despite this there is still a great deal of duplication and waste in the system. How many times have you been asked to repeat information to Health Professionals which others already have? Do some services overlap, and are there gaps? Do different organisations link seamlessly with other organisations? Are all services accessible to all? Many people have important stories to tell on these areas of inefficiency.

Now’s the time to talk about this, find out what’s planned, and take action together. ‘Patient engagement’ key component of the STP and #devcornwall.

Patients and public need to take the lead on this. It’s not the NHS or Cornwall Council’s plan it’s ours.

Personal views of Steve Turner. MD Care Right Now CIC, a Cornish Company

Version 2

Date: 30/03/2017

This article is adapted from a letter which fist appeared in the St Austell Voice

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Filed Under: Care Homes, Care Right Now, Children Health, CIC, Elderly care, Human Factors, Jargon Buster, Leadership in Health, Medicines Optimisation, NHS, Organisational Culture, Transparency, Uncategorized, whistleblowing

Turn Up The Volume! Listening for safer care – graffiti walls

November 3, 2015 By Steve Turner

VoOTxHdo_400x400

On 16th October we held a unique learning event, bringing together whistelblowers and health leaders from all quarters (staff, public, patients, carers, relatives)  to speak out for safer care.

We collected (and continue to collect) a large amount or information, in the speaker videos , graffiti walls, question and answer sessions, feedback forms, emails, twitter (under #turnupbristol).


To help keep the conversation going here are the graffiti walls:

CLICK ON THE IMAGES TO ENLARGE THEM

CONCERNS:

Concerns (2)

POSITIVE THINGS:

PostitveThings (2)

PLEDGES:

My pledge is (2)

OUTSTANDING QUESTIONS:

Oustanding Questions (2)

MOST IMPORTANT THING I LEARNED TODAY:

The most important thing I learned today was... (2)

I NEED TO LEARN MORE ABOUT:

(Nothing put on this wall)


CLICK HERE FOR THE EVENT VIDEO SUMMARY (less than 3 minutes)

CLICK HERE FOR THE RESOURCE PAGE


Page updated: 11/3/15

OpenToListen

Slide11140x445

 

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Filed Under: Care Homes, Care Right Now, CIC, Elderly care, NHS, Organisational Culture, Transparency, whistleblowing

Pushing the boundaries

May 11, 2015 By Steve Turner

Pushing the boundaries

TwitterProfile

At Care Right Now we love pushing the boundaries. If someone, especially someone in ‘authority’, tells us it’s not possible it just makes us more determined.


 

For info there the latest on our work with people with long term conditions:
https://www.carerightnow.co.uk/condition-management/

…what do attendees on our course say?

‘You should listen to those guys. You will learn something’ April Attendee 2015.

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It’s the power of patients and the public which will drive forward safer and more cost effective care, and this doesn’t need complex jargon or rules, or to be stage managed by existing bodies.

Here’s another example of a successful project which pushed the boundaries:
https://www.carerightnow.co.uk/parent-held-medicine-records/

Oarent Hel record


 

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Author: Steve Turner 11/5/15

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Filed Under: Care Right Now, Children Health, CIC, Human Factors, Jargon Buster, Leadership in Health, Medicines, MEDSINFO, NHS, Organisational Culture, Transparency, whistleblowing

Presentation for Barking Havering and Redbridge University Hospitals NHS Trust 30.10.2019

August 5, 2014 By Steve Turner

Click here for the presentation

M: 07931 919 330    

Twitter: @MedicineGovSte   

YouTube     

LinkedIn profile

Portfolio:
Co-Creator of  www.patientled.education
MD of Care Right Now Community Interest CompanyInformation Governance & Clinical Lead at CareMeds Ltd.
Providing General Data Protection Regulation [GDPR] & Information Governance Leadership Services for Community Pharmacies
Head of Medicines & Prescribing @MedicineGov #MedLearn
Mental Capacity Assessor for tsf Consultants
Associate Lecturer at Plymouth University

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Filed Under: Care Right Now, CIC, Leadership in Health, NHS, Organisational Culture, Transparency, whistleblowing, Workshops

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Care Right Now

Company number: 07587531

Registered Office,

Bennett Jones & Co.,

Unit 22, Callywith Gate Industrial Estate,

Launceston Road,

Bodmin, Cornwall,

England, PL31 2RQ

E: info@carerightnow.co.uk

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