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Pushing the boundaries

May 11, 2015 By Steve Turner

Pushing the boundaries

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At Care Right Now we love pushing the boundaries. If someone, especially someone in ‘authority’, tells us it’s not possible it just makes us more determined.


 

For info there the latest on our work with people with long term conditions:
https://www.carerightnow.co.uk/condition-management/

…what do attendees on our course say?

‘You should listen to those guys. You will learn something’ April Attendee 2015.

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It’s the power of patients and the public which will drive forward safer and more cost effective care, and this doesn’t need complex jargon or rules, or to be stage managed by existing bodies.

Here’s another example of a successful project which pushed the boundaries:
https://www.carerightnow.co.uk/parent-held-medicine-records/

Oarent Hel record


 

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Author: Steve Turner 11/5/15

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Filed Under: Care Right Now, Children Health, CIC, Human Factors, Jargon Buster, Leadership in Health, Medicines, MEDSINFO, NHS, Organisational Culture, Transparency, whistleblowing

Identifying bullying – why accountability and connections are so important

December 30, 2014 By Steve Turner

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Although I’m not an academic and haven’t studied bullying in depth, I’ve experienced it and I’ve also been in situations where, I now recognise, I took a bullying approach. This has led me to consider the difference between accountability and bullying:

Accountability
The key thing for me is the difference between holding people to account (e.g. by  openly discussing problematic beliefs and behaviours) and bullying.  Accountable actions are driven by the intention / motivation of helping all involved and building an interconnected community based on honesty and trust. (‘Tough love’ if you like).

Bullying
Contrast this to the scenario where bullies criticise people without being specific about what’s being questioned, act secretly and withhold information, blacklist people, create over complex rules which can’t be followed and hide behind bureaucracy and hierarchy.

Sepcific bullying behaviours include undermining, whispering campaigns, behind closed doors conversations etc.

In my experience, around the time of my protected disclosure,  I was involved in meetings and discussions where those who had set up the meeting had not stated the purpose of the meeting in advance (or on one occasion deliberately misled me). In these meetings they had clearly rehearsed their questions. Questions that were designed to belittle and discredit.

Sounds familiar?

In these cases this seems to be motivated by a desire to hold on to power, deny failings, use ‘playground’ tactics and break connections which aren’t in line with the overall agenda (often not made public).

These behaviours are frequently the result of  bullying from higher up the chain, and a culture where leaders are not comfortable with ambiguity.
Bullying in this context is not always recognised as such, and victims are made to feel it may be their fault. This compromises patient safety.

This is a problem which affects all areas of work, not just the UK National Health Service [NHS]. I remain optimistic that, because of the profile this issue now has in the NHS, things are changing. There’s a long way to go yet and many injustices to be rectified.

‘People deal far better with uncertainty and stress when they know what’s going on, even if the information is incomplete and only temporarily correct. Freely circulating information helps create trust, and it turns us into rapid and more effective learners’

Margaret J Wheatley (2007) ‘Finding our Way. Leadership For an Uncertain Time’. Berrett-Kohler Publishers Inc. San Francisco

Click here for the  Care Right Now approach to engagement and leadership

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Author: Steve Turner Updated April 2019.

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Filed Under: Leadership in Health, Organisational Culture, Transparency, whistleblowing

Presentation for Barking Havering and Redbridge University Hospitals NHS Trust 30.10.2019

August 5, 2014 By Steve Turner

Click here for the presentation

M: 07931 919 330    

Twitter: @MedicineGovSte   

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LinkedIn profile

Portfolio:
Co-Creator of  www.patientled.education
MD of Care Right Now Community Interest CompanyInformation Governance & Clinical Lead at CareMeds Ltd.
Providing General Data Protection Regulation [GDPR] & Information Governance Leadership Services for Community Pharmacies
Head of Medicines & Prescribing @MedicineGov #MedLearn
Mental Capacity Assessor for tsf Consultants
Associate Lecturer at Plymouth University

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Filed Under: Care Right Now, CIC, Leadership in Health, NHS, Organisational Culture, Transparency, whistleblowing, Workshops

Culture and Leadership in Health – 3 Steps To Safer Care

August 4, 2014 By Steve Turner

Free lunchtime healthcare seminar and facilitated discussion:

Culture and Leadership in Health – 3 steps to safer care

A whistle stop tour of the main influences including the King’s Fund work on developing collective leadership; the review of whistleblowing in the NHS; sign up to safety campaigns and the importance of human factors in healthcare.

Open to all (places limited so please email or text to book)

Date: Wednesday 24th September 2014

Location Health and Wellbeing Innovation Centre, Treliske, Truro, TR1 3FF

Time: Lunch available from 12:15. 12:30 start – finish 13:30 prompt.

Includes a light working lunch.

To book send a blank email to steve@stnov8.co.uk with ‘CRN seminar’ as the header – or text ‘CRN seminar’ to 07968 076 223.

Please indicate how many attendees if more than one, and any dietary requirements.

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Filed Under: Human Factors, Leadership in Health, NHS, Organisational Culture, Transparency, Workshops

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My work &✴️#patient-led care ✴️ #accountability #health #healthcare #TeamPatient 💚#TeamNHS 💙 #MedEd #clinicaleducation #medicines #prescribing #AdsFoundation #robbieslaw #oliverscampaign #patientsafety #ethics YouTube playlist (work in progress) 🔽🔽 youtube.com/playlist… pic.twitter.com/YLPQ…

About 2 weeks ago from Steve Turner - 💚💙's Twitter via Twitter Web App

👍#NICEGuideline on #Depression 1page summaries: 🔘1st-line treatments 🔘preventing relapse 🔘further treatment 🔘chronic depression...with #personalitydisorder or #psychotic depression 🔘matched care Link: nice.org.uk/guidance… #MedEd #clinicaleducation #medicines #TeamPatient pic.twitter.com/zJRW…

About 2 weeks ago from Steve Turner - 💚💙's Twitter via Twitter Web App

✴️Learning that changes practice ✴️ @MedicineGov CEO @NusratMedicine Find out more here: medicinegov.org twitter.com/i/status… #TeamPatient #TeamNHS

About 2 weeks ago from Steve Turner - 💚💙's Twitter via Twitter Web App

Delivery plan for tackling the COVID-19 backlog of elective care...ambitious transformative 3-year plan from #NHSEngland View video 📺 lnkd.in/ehBmwGnk Submit a video for the #MedLearn series. It's FREE for the #NHS💙& #Patients💚 #TeamSurgical #TeamNHS 💙 #TeamPatient 💚 pic.twitter.com/K66f…

About 2 weeks ago from Steve Turner - 💚💙's Twitter via Twitter Web App

#Montgomery v Lanarkshire Health Board | Informed Consent in #Medical procedures Very helpful short vlog from Prof. Suresh Bada Math @sureshbadamath youtu.be/OSsHIVrkXq0… #capacity #consent #MedEd #clinicaleducation #TeamPatient #TeamNHS #NMPPU #SOMNMPCPD #ethics #law #NHS

About 2 weeks ago from Steve Turner - 💚💙's Twitter via Twitter Web App

Follow @MedicineGovSte

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Care Right Now

Company number: 07587531

Registered Office,

Bennett Jones & Co.,

Unit 22, Callywith Gate Industrial Estate,

Launceston Road,

Bodmin, Cornwall,

England, PL31 2RQ

E: info@carerightnow.co.uk

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